Carnimax (referred to as “Carnimax,” “we,” “us,” or “our”) is committed to protecting the privacy of our patrons and website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you visit and interact with our website, http//:carnimax.in , and utilize our services.

By accessing or using our website and services, you signify your understanding and agreement to the terms of this Privacy Policy. If you do not agree with these terms, please do not use our website or services.

1. Information We Collect

We collect various types of information to provide and improve our services to you:

• Personal Information: This includes information that can be used to identify you directly or indirectly. We may collect:
  • Contact Information: Name, email address, phone number, physical address (for event bookings or loyalty programs).
  • Account Information: Username, password (encrypted).
  • Payment Information: Details required for processing transactions (e.g., credit/debit card details, UPI IDs). Note: We do not store full payment card details; these are processed securely by our third-party payment gateway partners.
  • Demographic Information: Date of birth, gender (optional, for age-restricted content or personalized offers).
  • Event Details: Information related to party bookings (e.g., number of guests, type of event, special requests).
  • Loyalty Program Data: Information necessary to manage your participation in our loyalty programs.
• Non-Personal Information (Usage Data): This includes information that does not directly identify you but relates to your activity on our website. We may collect:
  • Device Information: IP address, browser type, operating system, device identifiers.
  • Usage Patterns: Pages visited, time spent on pages, links clicked, referring/exit pages, search queries.
  • Location Data: General geographical location (e.g., city level) derived from your IP address.
• Information from Children: Carnimax is an entertainment center that caters to children. While our website is generally accessible to all, we do not knowingly collect personal information directly from children under the age of 18 without verifiable parental consent. If we become aware that personal information has been collected from a child without parental consent, we will take steps to remove that information.

2. How We Collect Information

We collect information through various methods:

• Directly from You: When you register for an account, make a booking, sign up for our loyalty program, subscribe to newsletters, fill out forms, participate in surveys, or contact us directly.
• Automatically (through Technology): As you navigate our website, we use technologies like cookies, web beacons, and similar tracking technologies to collect usage data.
  • Cookies: Small data files stored on your device that help us improve your experience, analyze site usage, and serve personalized content. You can manage your cookie preferences through your browser settings.
  • Log Files: Our servers automatically record information that your browser sends whenever you visit our website.
• From Third Parties: We may receive information from our payment gateways, marketing partners, or social media platforms, always in accordance with their privacy policies and your privacy settings on those platforms.

3. How We Use Your Information

We use the collected information for the following purposes:

• To Provide and Manage Services:
  • Processing your bookings for games, events, and parties.
  • Managing your Carnimax account and loyalty program participation.
  • Processing payments and sending transaction confirmations.
  • Providing customer support and responding to your inquiries.
• To Improve Your Experience:
  • Personalizing your website experience and tailoring content and offers.
  • Analyzing website usage to understand user behavior and optimize our services.
  • Developing new features, games, and entertainment offerings.
• For Communication:
  • Sending you updates, service announcements, and administrative messages.
  • With your consent, sending you promotional offers, newsletters, and marketing communications about Carnimax events and specials.
• For Security and Legal Compliance:
  • Detecting, preventing, and investigating fraudulent or illegal activities.
  • Enforcing our Terms and Conditions.
  • Complying with applicable laws, regulations, and legal processes (e.g., responding to court orders or government requests as per the Digital Personal Data Protection Act, 2023).

4. Disclosure of Your Information

We may share your information with third parties in the following circumstances:

• Service Providers: We engage trusted third-party companies and individuals to perform services on our behalf (e.g., payment processing, website hosting, analytics, marketing, customer support). These providers have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• Event Partners: If you book an event that involves third-party services (e.g., specific caterers, entertainers), we may share necessary information to facilitate those services, with your consent.
• Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to:
  • Comply with a legal obligation.
  • Protect and defend the rights or property of Carnimax.
  • Prevent or investigate possible wrongdoing in connection with our services.
  • Protect the personal safety of users of the service or the public.
  • Protect against legal liability.
• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal information may be transferred as a business asset. We will provide notice before your personal information is transferred and becomes subject to a different Privacy Policy.
• With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.

5. Data Security

We implement reasonable security measures, including physical, technical, and administrative safeguards, to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

6. Your Data Protection Rights

Under the Digital Personal Data Protection Act, 2023 (DPDP Act), you have certain rights regarding your personal data:

• Right to Access: You have the right to request access to your personal data held by us.
• Right to Correction and Erasure: You have the right to request correction of inaccurate data and erasure of your personal data where it is no longer necessary for the purposes for which it was collected, or if you withdraw consent and there is no other legal basis for retention.
• Right to Grievance Redressal: You have the right to approach us for the redressal of grievances regarding the processing of your personal data.
• Right to Nominate: You have the right to nominate an individual to exercise your rights in case of your death or incapacity.
• Withdrawal of Consent: You have the right to withdraw your consent at any time for data processing activities based on consent. Please note that withdrawing consent may affect your ability to use certain features or services.

To exercise any of these rights, please contact our Grievance Officer using the details provided below. We will respond to your request in accordance with applicable law.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need your personal data, we will securely delete or anonymize it.

8. Links to Other Websites

Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices or for legal or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the website after changes are posted constitutes your acceptance of the revised Privacy Policy.

10. Contact Us & Grievance Redressal

If you have any questions about this Privacy Policy, our data practices, or wish to exercise your data protection rights, please contact our Grievance Officer:

• Grievance Officer Name: Mr Upendra Tiwari
• Email: upendra@carnimax.in
• Address:
• Phone: NA

We will address your concerns promptly and work to resolve any issues in accordance with applicable laws.